Terms of Service

Terms & Conditions

(Practice Policies for Immigration Mental Health Evaluations)

1. Fees & Payment

  • Evaluation Packages: Payable in full before your first session (unless otherwise arranged).

  • Report Release: No written reports released until full payment is received.

  • Insurance: We do not bill or accept health insurance for immigration evaluations.

  • Victims Compensation: Evaluations are not eligible for Victims Compensation Program reimbursement.

2. Confidentiality

  • All information is held in strict confidence, except:

    • You authorize release in writing.

    • We are required by law (e.g. suspected abuse, threat to safety).

    • Court orders or valid subpoenas.

3. Scheduling & Cancellations

  • Session Length: Typically 2–4 hours, completed in a single appointment.

  • Rescheduling: Notify us at least 24 hours in advance to avoid fees.

  • No-Show / Late Cancel: Flat $50 fee applies. Future sessions and final reports will not be scheduled or released until fees are paid.

  • The evaluator may discontinue the evaluation at any time for non-payment, without refund.

4. Emergencies & Availability

  • Scheduling Questions: Direct all administrative requests to our Practice Administrator.

  • Emergencies: In life-threatening situations, call 911 immediately. We can provide crisis referrals upon request.

5. Communications

  • We may contact you by phone, email, or text for administrative matters.

  • Response Time: Within 24 hours on business days.

  • Risks of Electronic Communication: Potential for misdelivery or interception—by using email/text you accept these risks.

  • By providing your mobile number, you consent to receive automated appointment reminders, verification codes, and other service-related SMS messages from Humanity First Counseling. Standard message/data rates may apply. You may opt out at any time by replying STOP. For details on our data practices, see our Privacy Policy.

6. About the Evaluation

  • Our goal is to document your mental-health status for legal purposes.

  • We gather personal history, current symptoms, and relevant experiences—some discussions may be distressing.

  • You may decline to answer any question, though that may affect the completeness of your evaluation.

  • You are encouraged to ask questions at any time.

7. Limitations of Service

  • We provide forensic evaluations, not ongoing therapy.

  • No guarantees of diagnoses, legal outcomes, or case success.

  • If you need ongoing counseling, we will refer you to appropriate resources.

Thank you for choosing Humanity First Counseling.
If you have any questions about these policies, please contact us at 510-467-0132.